For the 3^rd year running Bampton Packaging Customer Survey results show improved levels of service and quality. We conduct Customer Surveys throughout the year in order to assess our Customer’s satisfaction levels and to identify potential weak points in our quest to provide the very highest levels of service, quality and satisfaction through a process of continuous improvement. This year’s survey shows another improvement – overall 89% of customers considered Bamptons to be above average or excellent in its quality, service and communication. When taking quality alone 94% found us to be above average or excellent. Our goal is to achieve across-the-board results of 100%. In separate KPI’s Bamptons show that our on-time delivery achievement during the period 1 April 2011 – 31 March 2012 was 99%.

Our objective this year is to show even more improvements from an increased number of Customers surveyed. If you get a survey please help us by completing it as honestly as possible.

Bob Parry (Quality Inspector) comments, “Although our quality costs compared to turnover are extremely low at just 0.0014% we have increased the number of quality inspections this year in order to further reduce non-conformances. We expect this to further improve our Customer’s experience and reduce our costs.”